Frequently Asked Questions and Answers
What does Het Veltbloemenatelier make?
The Felt Flower Atelier specializes in handmade unique felt flowers made from high-quality materials, giving you a sustainable and stylish alternative to real flowers.
Are felt flowers really a sustainable choice?
Sure! Felt flowers are a beautiful and sustainable alternative to real flowers. They retain their shape and color for years, do not need water or sunlight and are a stylish decoration for any interior.
Can I have a special flower arrangement made to measure?
Yes of course! I make the flowers, bouquets and flower arrangements or whatever you want especially for you. Contact me to discuss your wishes.
How can I place an order?
Add your favorite products to your cart and follow the simple checkout process.
What are the shipping costs?
Within the Netherlands I charge €4.95 for a letterbox package up to 2 kg (fixed rate)
If you have ordered a bouquet or flower arrangement, I prefer to pick it up in Uithoorn. Otherwise I will send it by parcel post with t&t code. (Costs from €6.50)
Free shipping above €100
How quickly will my order be shipped?
I ship the flowers and products that are in stock within 2 working days. You will receive a track & trace code as soon as your order is on its way.
If it concerns felt flowers that need to be made especially for you or other custom work, I would be happy to discuss with you how much time I need for this.
Do you also ship abroad?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
What payment methods do you accept?
You can pay with iDEAL, PayPal, credit card and other common payment options.
How do I know my payment is secure?
My webshop uses secure payment methods and encrypted transactions.
Can I return my order?
Yes, some products can be returned within 14 days. (customization excluded) Please contact me within three days of receipt for the return procedure.
What if my order arrives damaged?
Send us a message directly via [email or phone number], and we will resolve it for you quickly.
Can I return a custom order?
Unfortunately, personalized or custom made products cannot be returned.
How can I get in touch?
You can reach me via the contact form or by phone number +31628678115 or send a whats app . I will respond as soon as possible!
Do you have a physical store?
I only sell the felt flowers etc. online for now. This way I can keep the flowers and products accessible to everyone.
Can I get advice on making felt flowers?
Sure! You can always contact me with your question or problem about your felt flowers. Ask your question via the contact form below, call, whats app or email is also possible!
Mail......
phone number +31628678115
Is your question not listed?
Ask him via the contact form and I will be happy to help you! 🌸